Comprehensive IT support for companies that want one accountable team for all day-to-day support
Helpdesk, accounts and access, Microsoft 365 and Google Workspace, workstations, mobile devices, network, backup, security, and vendor communication - all within one cooperation model.
Ongoing support from PLN 490 net / month
How ongoing IT support works
One partner, one scope, one operating model
Ongoing IT support is more than handling tickets. It is an organized cooperation model where one company is responsible for user support, system access, work environment, security, and daily technical matters.
Instead of spreading responsibility across several people and providers, your company gets one contact point and one team that knows your environment, keeps order, and is available when needed.
Support scope
What our business IT support includes
Good IT support does not end at ticket handling. It includes accounts and access, work environment, cloud services, devices, office infrastructure, backup, security, and technology advisory.
User support (Helpdesk)
Employees get a permanent contact point for technical issues. Tickets are handled continuously, and each one has a number and visible status.
Security and backup
We configure anti-spam filters, keep updates under control, and monitor events. Backups come with tested recovery.
Microsoft 365 / Google Workspace
We administer mailboxes, licenses, groups, and cloud settings. We support migrations and implementations.
Accounts, access, onboarding
We create accounts, assign permissions, and keep order. Technical onboarding for new hires and secure offboarding.
Not sure what scope is right for you?
Let us talk - we will match the offer to your situation.
Cooperation models
How we can support your company
We support companies in several models - from ongoing IT support, through flexible hourly packages, to projects and implementations. Most often we recommend ongoing support because it works best where day-to-day user support and daily IT management matter.
Monthly ongoing support
For companies that want continuous support and a stable team on their side
- Ongoing IT support for employees
- No helpdesk limit in the agreed model
- Daily IT management - accounts, access, Microsoft 365
- Backup, security, and day-to-day administration
- Predictable cooperation and one point of accountability
Hourly package
Declared hour pool with flexible use
- Flexible adaptation to needs
- Precise billing of used hours
- Good option for smaller scope
Project or implementation
One-time initiative with a specific goal
- Migrations and implementations (M365, backup, security)
- New office or infrastructure change
- Accounts and access clean-up
How start looks
How cooperation begins
We start with a short conversation about how IT works in your company today and where our support is most needed.
Conversation about the current situation
First we want to understand how IT support works today, who supports employees, and which issues return most often.
Setting priorities
Together we assess where to start and which actions will bring value fastest.
Implementing rules and tools
We define cooperation mode, ticket path, and daily support scope.
Ongoing support
From this point we run the agreed scope and support the company in daily IT matters.
Let us discuss how this support can look in your company
A short call is enough to propose a sensible next step.
Schedule a consultationWhy MELLOW
Why companies stay with us long-term
For some clients, wider scope matters most. For others, faster response, better communication, or one partner for the whole IT area.
Easy and fast contact
Employees have one place to report IT issues. No searching for contacts, no waiting for redirections.
High availability
We respond quickly - most issues are solved remotely within hours, not days.
Efficient handling of daily topics
Accounts, access, permissions, hardware - all works without involving management or administration.
Comprehensive scope
One team for helpdesk, security, backup, M365, and infrastructure. No need to coordinate multiple providers.
Predictable cooperation model
Clear rules, stable contact, organized processes. You know what to expect.
Client reviews
What clients say about us
"Top-level IT services. Our cooperation started during the first COVID wave, when we suddenly had to move the company to remote work and no one wanted to take on the project because of the workload. The Mellow IT team made it possible for us to get through that chaotic time and maintain business continuity. They always react quickly to reported hardware and software failures and other everyday issues related to computer use. We can also always count on great ideas to improve and modernize our company's internal IT infrastructure."
"Security of our clients' data is a priority for us. MELLOW implemented solutions that give us certainty and peace of mind."
"Backup that really works - we verified it after a server failure. Data recovery took hours, not days."
"Helpdesk works smoothly - we report an issue, get a number, see status. Professional approach."
In brief
One consistent IT support model instead of many separate services
We run day-to-day IT support so your company has one accountable team, a predictable cooperation model, and real support for users, infrastructure, and security.
Industries we support
Industries we support
Choose an industry and see how we work with similar companies. Different organizations have different needs, so we develop dedicated industry pages.
Law firms
Professional confidentiality, document access control, and secure remote work.
See moreAccounting offices
Business continuity, data backup, and efficient support during critical periods.
See moreArchitectural offices
Workstation performance, large project files, and data security.
See moreNotary offices
Stable work environment and controlled access to documents.
See moreEmployment agencies
Candidate data handling, access management, and daily operational processes.
See moreDesign offices
Support for technical documentation workflows and design tools.
See moreCase studies
How it looks in practice
Specific situations where efficient organization, security, and continuity were critical.
Well-managed backup and stronger readiness for data recovery
Situation
Backups existed, but with no confidence in recovery. No one tested procedures and it was unclear what was actually protected.
What we did
We implemented automated backup with tested restore. We set schedule, scope, and incident procedure.
Result
Calmer work during critical deadlines. The company knows data can be restored in hours, not days.
Better control over accounts and document access
Situation
Unorganized permissions and no procedures. It was unclear who had access to what. Offboarding lacked a closing process.
What we did
We ran an access audit, cleaned up accounts, and implemented onboarding/offboarding procedures.
Result
Full control over who can access which resources. Better protection of clients' data.
Smoother onboarding for new employees
Situation
IT onboarding consumed too much admin time. New employees waited for access, hardware, and configuration.
What we did
We created an IT onboarding checklist, prepare workstations in advance, and assign access before day one.
Result
New employees are ready from day one. Less stress for administration and a better first impression.
Check what IT support scope is best for your company
Whether you are building IT from scratch, changing your current provider, or extending ongoing support - let us talk.
Local IT support
IT company in Wroclaw with local and remote support
Head office in Wroclaw, IT support across western and southern Poland. We support companies remotely and on-site in a stable, structured cooperation model.
Wroclaw and Lower Silesia
HeadquartersThis is our main operational hub and core base. We provide ongoing IT support for companies in the region - remotely and on-site.
Opole and Opole Voivodeship
Service point for companies in the region. Full IT support locally and remotely.
Katowice and Silesian Voivodeship
Service point for companies in the region. Full IT support locally and remotely.
Bydgoszcz and Kuyavian-Pomeranian Voivodeship
Service point for companies in the region. Full IT support locally and remotely.
Gorzow Wielkopolski and Lubusz Voivodeship
Service point for companies in the region. Full IT support locally and remotely.
FAQ
FAQ - IT outsourcing and support
Answers to the most common questions about IT outsourcing, helpdesk, and ongoing IT support.
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Let us discuss your company needs
Write to us and describe your situation - we will answer specifically what we can do and what the next step looks like.