Privacy Policy

Last updated: [DATE - placeholder]

This Privacy Policy defines the rules for processing and protecting personal data provided by users in connection with using the website available at mellow.pl.

1. Data controller

The personal data controller is:

2. Purposes and legal bases of processing

Personal data is processed for the following purposes:

• Responding to inquiries – Article 6(1)(b) GDPR (steps prior to a contract) or Article 6(1)(f) GDPR (legitimate interest)
• Preparing and sending offers – Article 6(1)(b) GDPR
• Performing contracts – Article 6(1)(b) GDPR
• Fulfilling legal obligations (e.g., tax and accounting) – Article 6(1)(c) GDPR
• Analytics and statistics – Article 6(1)(a) GDPR (consent, Google Analytics)

3. Scope of collected data

Through contact and quote forms we collect:

• Full name
• Email address
• Phone number (optional)
• Company name
• Tax ID (optional)
• Message content

4. Data retention period

Personal data is stored for:

• Quote inquiries – until correspondence is completed or for 2 years from last contact
• Contracts and accounting records – for the period required by law (usually 5-6 years)
• Analytics data – according to Google Analytics policy (26 months)

5. Data recipients

Personal data may be shared with the following categories of recipients:

• Hosting and IT service providers
• Email service providers
• Google LLC (Google Analytics, based on user consent)
• Entities authorized under applicable law

6. Data transfers outside the EEA

When Google Analytics is used, data may be transferred to the USA. Google LLC participates in the Data Privacy Framework, which provides an adequate level of protection.

7. User rights

Each user has the right to:

• Access their personal data
• Rectify data
• Erase data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the supervisory authority

To exercise these rights, contact us at: kontakt@mellow.pl

8. Voluntary provision of data

Providing personal data is voluntary, but necessary to contact us, receive an offer, or conclude a contract.

9. Automated decision-making

The controller does not make decisions based solely on automated processing, including profiling, that would produce legal effects or similarly significantly affect users.

10. Cookies

Information about cookies is available in a separate document: Cookies Policy.

11. Changes to this Privacy Policy

The controller reserves the right to amend this Privacy Policy. Any changes will be announced by updating the date at the beginning of this document.

12. Contact

For matters related to personal data protection, please contact us:

• Email: kontakt@mellow.pl
• Phone: 71 307 00 75